IMPORTANT
These Terms & Conditions (“Terms”) govern access to and use of the Mayfair Motors website, mobile applications and related services (together, the “Platform”) operated by Mayfair Motors (“Mayfair Motors”, “we”, “us” or “our”).
Mayfair Motors operates a United Kingdom-based online marketplace connecting independent vehicle owners, rental operators and other authorised vehicle suppliers (“Hosts”) with persons wishing to hire vehicles (“Guests”).
Mayfair Motors primarily provides technology and marketplace services, including vehicle listings, booking tools, communications, payment facilitation, identity and licence verification tools, deposit administration, evidence collection and related marketplace support.
Unless expressly stated otherwise in writing for a particular service:
- Mayfair Motors does not own the vehicles listed by Hosts;
- Mayfair Motors is not the Host or Lessor of a Host's vehicle;
- Mayfair Motors does not manufacture, maintain or control Host vehicles;
- Mayfair Motors is not the motor insurer;
- Mayfair Motors does not guarantee insurance coverage;
- Mayfair Motors is not responsible for the acts or omissions of independent Hosts or Guests; and
- the vehicle hire agreement is entered into directly between the relevant Host and Guest.
Mayfair Motors may nevertheless provide administrative assistance, evidence collection, payment support, claims support and cooperation with insurers, payment providers, regulators and competent authorities where appropriate.
Nothing in these Terms excludes or restricts any liability or statutory right that cannot lawfully be excluded or restricted.
By creating an account, listing a vehicle, requesting or accepting a booking, making payment or otherwise using the Platform, you agree to these Terms and all policies and booking-specific terms incorporated into them.
If you do not agree, you must not use the Platform.
Questions may be sent to: info@mayfairmotors.co.uk
1. MAYFAIR MOTORS' MARKETPLACE ROLE
1.1 Mayfair Motors provides an online marketplace through which independent Hosts can advertise vehicles and Guests can locate and book them.
1.2 Hosts operate independently from Mayfair Motors.
1.3 Except where expressly stated otherwise, Mayfair Motors does not act as the vehicle owner, rental operator, insurer, employer, partner or joint venture of a Host or Guest.
1.4 A confirmed booking creates a separate hire arrangement between the Host and Guest incorporating:
- the booking details;
- the Host's disclosed vehicle-specific conditions;
- the applicable Hire Agreement;
- the cancellation policy;
- the deposit requirements;
- insurance requirements;
- mileage limits;
- applicable charges;
- these Terms; and
- any other policies expressly incorporated at checkout.
1.5 Mayfair Motors facilitates the booking and payment process but does not guarantee the conduct, honesty, suitability or performance of any Host or Guest.
1.6 Mayfair Motors does not guarantee that:
- a particular vehicle will remain available;
- a Host will accept a booking;
- a Guest will complete a booking;
- a vehicle will meet subjective expectations beyond its description;
- an insurer will accept a claim;
- a particular incident will be insured; or
- disputes between independent users will be resolved in either party's favour.
1.7 Nothing prevents Mayfair Motors from investigating complaints, requesting evidence, administering deposits, restricting accounts, assisting users or taking action necessary to protect the Platform.
2. ACCEPTANCE OF TERMS
2.1 These Terms form a binding agreement between the user and Mayfair Motors.
2.2 Additional terms may be displayed:
- during Host onboarding;
- when a vehicle is listed;
- at checkout;
- when insurance information is provided;
- when a deposit is collected;
- during vehicle collection and return;
- when a claim is submitted; or
- when participating in a promotional programme.
2.3 Booking-specific terms applicable to a particular vehicle form part of the contractual documentation for that booking.
2.4 Users must review all material booking information before accepting a booking.
2.5 Where required by law, Mayfair Motors will obtain additional or explicit consent to material terms.
3. ELIGIBILITY
Users must:
- be at least 18 years old;
- be legally capable of entering binding contracts;
- provide truthful, accurate and current information;
- successfully complete verification reasonably required by Mayfair Motors;
- comply with applicable UK laws;
- not be suspended or permanently removed from the Platform.
Guests must additionally:
- hold a valid driving licence recognised for the relevant vehicle;
- meet the Host's minimum age and driving-history requirements;
- satisfy applicable insurance requirements;
- provide a valid DVLA check code where requested;
- provide required identification and proof of address;
- ensure every authorised driver is approved before driving.
Hosts must additionally:
- own the vehicle or have lawful authority to hire it;
- have permission from any finance, lease, fleet, insurer or other interested party where required;
- comply with applicable vehicle-hire requirements;
- ensure the vehicle can lawfully be supplied to the Guest.
4. ACCOUNTS, IDENTITY AND VERIFICATION
4.1 Users must provide accurate account information.
4.2 Mayfair Motors may require:
- photographic identification;
- driving licence;
- DVLA check;
- proof of address;
- selfie/liveness verification;
- vehicle registration information;
- V5C or ownership/authority evidence;
- MOT information;
- insurance documentation;
- business information;
- payment information;
- additional documentation reasonably required for fraud prevention or safety.
4.3 Users must not:
- impersonate another person;
- use false identification;
- create accounts using another person's details;
- manipulate verification;
- maintain duplicate accounts to avoid restrictions;
- return following a permanent ban using alternative details.
4.4 Mayfair Motors may suspend verification, listings, bookings or payouts while information is investigated.
4.5 Account credentials must be kept secure.
5. HOST OBLIGATIONS
Every Host confirms that:
- they own the vehicle or possess lawful authority to supply it;
- all listing information is accurate;
- photographs accurately represent the vehicle;
- registration information is correct;
- the vehicle is roadworthy;
- any legally required MOT is valid;
- the vehicle is appropriately maintained;
- tyres, brakes, lights and safety-critical components are maintained appropriately;
- no known material safety defect has been concealed;
- availability is accurate;
- pricing and vehicle-specific terms are accurate;
- required insurance arrangements are legitimate;
- the Host will comply with applicable law.
Hosts must disclose material restrictions before booking.
Hosts must not substitute another vehicle without the Guest's informed agreement.
Hosts must promptly report accidents, theft, breakdowns, serious defects or other incidents affecting a booking.
6. HOST CALENDAR AND AVAILABILITY
6.1 Hosts are responsible for maintaining an accurate Platform calendar.
6.2 If a vehicle becomes unavailable, the Host must update the calendar without unreasonable delay.
6.3 Accepting a booking confirms that the Host reasonably expects to supply the vehicle for the complete booking period.
6.4 Hosts must not accept bookings for dates on which they know the vehicle is unavailable.
6.5 Hosts must not cancel a Mayfair Motors booking because:
- they received a higher offer elsewhere;
- they wish to increase the price;
- they have privately rented the vehicle;
- they failed to update their calendar; or
- they wish to move the transaction outside the Platform.
6.6 Repeated calendar inaccuracies may result in reduced visibility, strikes, temporary suspension or permanent removal.
7. GUEST OBLIGATIONS
Guests must:
- provide genuine identification;
- provide accurate driving information;
- comply with insurance requirements;
- use the vehicle lawfully;
- drive responsibly;
- use reasonable care;
- return the vehicle at the agreed time and location;
- comply with agreed mileage;
- return the vehicle with the required fuel or battery level;
- promptly report accidents, damage, breakdowns, theft or warning lights;
- cooperate with Hosts, Mayfair Motors and insurers following an incident.
Only drivers specifically authorised for the booking may drive.
Guests must not:
- race or participate in speed contests;
- use the vehicle on a track unless expressly authorised;
- drive off-road where prohibited;
- use the vehicle while unlawfully impaired;
- permit an unauthorised driver to drive;
- sub-hire the vehicle;
- use the vehicle for unlawful activity;
- use it for delivery work, private hire, ride-hailing or carriage for reward unless expressly authorised;
- deliberately misuse the vehicle;
- tamper with tracking or telematics equipment;
- tamper with mileage records;
- remove or alter registration/VIN information;
- take the vehicle outside permitted geographical areas;
- take the vehicle outside the UK without express written permission where required.
8. INSURANCE
8.1 Insurance is fundamental to every vehicle hire.
8.2 Hosts must provide truthful and accurate information regarding insurance arrangements applicable to their vehicle.
8.3 Guests must not assume that the existence of a booking, insurance certificate, screenshot, Motor Insurance Database entry or other document automatically means that the Guest and intended use are insured.
8.4 BEFORE DRIVING, THE GUEST IS RESPONSIBLE FOR SATISFYING THEMSELVES THAT APPROPRIATE INSURANCE COVER IS VALID FOR:
- the relevant vehicle;
- the Guest;
- any additional authorised driver;
- the complete rental period; and
- the intended use.
8.5 Where the Host states that insurance is provided, Guests should review the relevant evidence and policy information made available to them.
8.6 If a Guest is uncertain about the validity or scope of insurance, the Guest should contact the insurer or broker directly using independently verified contact information and provide the relevant policy details to confirm cover.
8.7 Where permitted by the Host and legally appropriate, a Guest may arrange their own suitable insurance.
8.8 A Guest who is not satisfied that appropriate insurance is in force must NOT drive the vehicle and should immediately contact the Host and Mayfair Motors.
8.9 Mayfair Motors is not an insurer and does not determine whether an insurer must accept or pay a claim.
8.10 Insurance coverage decisions remain subject to the relevant insurer's policy wording, underwriting criteria and claims decision.
8.11 Nothing displayed by Mayfair Motors should be treated as independent legal or insurance advice unless expressly stated otherwise.
9. INSURANCE FRAUD AND FALSE DOCUMENTATION
Hosts and Guests must never provide:
- forged insurance certificates;
- altered insurance schedules;
- false screenshots;
- fabricated insurer portals;
- fake policy numbers;
- documents belonging to unrelated vehicles;
- expired policies represented as active;
- cancelled policies represented as active;
- deliberately manipulated insurance information;
- false information concerning permitted drivers or uses.
A vehicle appearing insured on the Motor Insurance Database or another database does not necessarily establish that a particular driver or rental arrangement is covered.
Mayfair Motors may request additional verification.
Where Mayfair Motors reasonably suspects deliberate insurance fraud, document falsification, uninsured driving or other criminal conduct, we may:
- suspend the account immediately;
- remove the vehicle;
- cancel affected bookings;
- preserve relevant records;
- request further information;
- cooperate with insurers or payment providers;
- provide relevant information to competent authorities where legally required or where lawful, necessary and proportionate.
Deliberate insurance-document fraud may result in immediate permanent removal without prior strikes.
10. BOOKINGS AND HIRE AGREEMENT
10.1 A vehicle-specific rental agreement is formed between Host and Guest when the booking is confirmed.
10.2 Mayfair Motors facilitates the transaction but is not ordinarily the Lessor.
10.3 Hosts may impose reasonable vehicle-specific hire conditions.
10.4 BEFORE PAYMENT OR CONFIRMATION, the Platform should display or otherwise make available material booking conditions including, where applicable:
- rental price;
- security deposit;
- insurance arrangements;
- insurance excess;
- included mileage;
- excess-mileage charge;
- fuel policy;
- charging policy for electric vehicles;
- smoking/vaping policy;
- cleaning conditions;
- pet policy;
- permitted use;
- geographical restrictions;
- additional-driver requirements;
- late-return charges;
- collection/return conditions;
- cancellation conditions;
- PCN/fine administration arrangements;
- damage liability;
- lost-key/recovery charges;
- any other material Host-specific condition.
10.5 Guests must review these conditions before booking.
10.6 Hosts must not attempt to introduce previously undisclosed material charges after the booking has commenced unless they arise from circumstances contemplated by the booking terms, such as damage, mileage, fuel, fines or late return.
11. HOST-SPECIFIC HIRE AGREEMENT FRAMEWORK
The following represents common conditions Hosts may apply.
THE EXACT AMOUNTS AND CONDITIONS VARY BETWEEN HOSTS AND VEHICLES.
THE GUEST MUST CHECK THE PARTICULAR LISTING AND BOOKING BEFORE PAYMENT.
11.1 SECURITY DEPOSIT
A Host may require a refundable security deposit.
The amount, collection method and expected release period must be disclosed for the relevant booking.
A deposit may remain held for a reasonable disclosed period following return to allow:
- vehicle-condition review;
- damage claims;
- PCNs;
- congestion charges;
- tolls;
- parking charges;
- mileage verification;
- fuel shortages;
- cleaning claims;
- other booking-related liabilities.
11.2 FINES, PCNs AND ROAD CHARGES
The Guest is ordinarily responsible for charges attributable to their use of the vehicle during the rental period, including:
- PCNs;
- congestion charges;
- tolls;
- parking charges;
- road-user charges;
- traffic penalties where legally transferable;
- other applicable road-related liabilities.
Hosts may charge a reasonable administration fee where this was disclosed as part of the booking.
11.3 DAMAGE
Subject to insurance and applicable law, Guests may be responsible for damage occurring during the booking.
This may include:
- alloy-wheel damage;
- scratches;
- dents;
- paint damage;
- tyre damage caused during the hire;
- interior damage;
- burns;
- windscreen damage;
- missing equipment;
- damage caused by misuse;
- damage caused by negligence;
- damage caused by unauthorised use.
Fair wear and tear is excluded.
Any claim must be supported by appropriate evidence.
11.4 INSURANCE EXCESS
Where applicable, the booking may specify an insurance excess payable following an insured incident.
The applicable excess must be disclosed in the relevant booking or insurance terms.
11.5 SMOKING AND VAPING
Hosts may prohibit smoking and/or vaping.
Where prohibited and sufficient evidence establishes a breach, the Host may seek a reasonable cleaning, deodorising or remediation charge in accordance with the amount or method disclosed before booking.
11.6 MILEAGE
Bookings may include a mileage allowance.
Any excess-mileage rate must be disclosed before booking.
Verified excess mileage may be charged following return.
11.7 LATE RETURN
Vehicles must be returned at the agreed time unless an extension is authorised.
The Host may charge additional hire time and reasonable associated costs in accordance with the booking terms.
11.8 FUEL AND ELECTRIC CHARGE
Vehicles must be returned at the agreed fuel or battery level.
A Host may recover a disclosed refuelling/recharging charge and reasonable associated administration costs where applicable.
11.9 CLEANLINESS
Vehicles must be returned in a reasonable condition.
Ordinary cleaning associated with normal use should not result in an extraordinary charge.
Hosts may seek additional cleaning costs where evidence establishes excessive dirt, staining, smoke contamination, biohazards, prohibited pet contamination or other abnormal cleaning requirements.
11.10 LOST KEYS AND EQUIPMENT
Guests may be responsible for reasonable replacement and associated costs for keys, accessories or equipment lost or damaged during their booking.
11.11 GEOGRAPHICAL RESTRICTIONS
Vehicles must remain within geographical limits stated by the Host.
International travel requires any permission and insurance required by the booking.
12. MANDATORY CHECK-IN AND CHECK-OUT VIDEO EVIDENCE
12.1 Mayfair Motors uses a mandatory vehicle-condition recording process to protect BOTH Hosts and Guests.
12.2 A timestamped check-in video must be completed before the Guest takes possession of the vehicle.
12.3 A timestamped check-out video must be completed when the vehicle is returned.
12.4 BOTH HOST AND GUEST are responsible for ensuring the required process is completed.
12.5 The videos should clearly record, where applicable:
- complete exterior;
- front and rear;
- both sides;
- bumpers;
- panels;
- wheels and alloys;
- tyres;
- windscreen;
- windows;
- mirrors;
- interior;
- seats;
- dashboard;
- mileage;
- fuel/battery level;
- warning lights;
- registration;
- existing damage;
- keys/accessories.
12.6 Videos must be clear, contemporaneous and unedited in any way that materially misrepresents the vehicle's condition.
12.7 The purpose of the evidence process is to create an objective record so:
- Guests are protected from unsupported pre-existing damage claims;
- Hosts are protected where new damage occurs;
- both parties have a common evidential record;
- Mayfair Motors can administer deposit and damage disputes more effectively.
12.8 COMPLETION OF THE REQUIRED CHECK-IN AND CHECK-OUT EVIDENCE PROCESS IS A CONDITION OF ROUTINE DEPOSIT RELEASE THROUGH THE PLATFORM.
12.9 Where required evidence is missing, incomplete or materially unclear, Mayfair Motors may delay routine deposit release while the matter is investigated, subject always to applicable law and payment-provider requirements.
12.10 Missing evidence may materially prejudice the party seeking to establish or contest a damage claim.
12.11 Mayfair Motors will not automatically accept a Host's allegation of damage merely because the Host makes a claim.
12.12 Similarly, Mayfair Motors will not automatically reject a properly evidenced Host claim merely because the Guest disputes it.
12.13 We may consider:
- check-in evidence;
- check-out evidence;
- timestamps;
- metadata where available;
- Host/Guest communications;
- repair evidence;
- third-party reports;
- telematics;
- insurer information;
- other reliable evidence.
12.14 Fabricating or manipulating vehicle-condition evidence is a serious violation and may result in permanent removal.
13. DEPOSITS
13.1 Deposits may be collected and administered through Mayfair Motors and/or its payment partners.
13.2 The applicable deposit will be displayed for the relevant vehicle.
13.3 Deposits may be held following completion for the disclosed period required to identify legitimate outstanding liabilities.
13.4 Potential deductions may include properly evidenced:
- damage;
- insurance excess;
- excess mileage;
- fuel/recharging;
- abnormal cleaning;
- PCNs;
- congestion/toll charges;
- lost keys/equipment;
- late-return liabilities;
- other agreed booking charges.
13.5 Mayfair Motors may request evidence before facilitating a deduction.
13.6 If a claim is unresolved, release may be temporarily delayed where reasonably necessary and legally permitted.
13.7 Any undisputed remaining balance should be returned in accordance with the applicable booking/deposit policy and payment-processing times.
14. CANCELLATIONS
Cancellation charges apply according to the circumstances, timing of cancellation, booking terms and applicable law.
14.1 GUEST CANCELLATION
A Guest who cancels a confirmed booking may be responsible for:
- the applicable cancellation amount disclosed for the booking;
- payment-processing costs not returned to Mayfair Motors;
- reasonable administrative costs directly resulting from cancellation;
- other direct losses reasonably incurred as a result of the cancellation,
to the extent permitted by law.
The amount may vary depending upon how close cancellation occurs to collection and whether losses can reasonably be reduced.
14.2 HOST CANCELLATION
Hosts are expected to honour confirmed bookings.
Where a Host cancels without an accepted exceptional reason, Mayfair Motors may:
- refund the Guest;
- assist in locating an alternative vehicle;
- recover payment-processing costs that are not returned;
- recover reasonable directly attributable administrative costs;
- apply the applicable Host cancellation charge;
- issue a strike;
- reduce listing visibility;
- temporarily suspend the listing/account;
- permanently remove a repeatedly unreliable Host.
The consequences may depend upon:
- reason for cancellation;
- time remaining before collection;
- amount already processed;
- whether the Guest has incurred disruption;
- whether Mayfair Motors incurs payment-processing costs;
- whether Mayfair Motors must arrange alternative accommodation of the booking;
- Host cancellation history.
14.3 EXCEPTIONAL CIRCUMSTANCES
Mayfair Motors may reduce or waive consequences where satisfactory evidence demonstrates circumstances genuinely outside the user's reasonable control, including serious mechanical failure, theft, accident or a genuine safety issue.
14.4 PAYMENT-PROCESSING COSTS
Payment processors may retain processing or other transaction fees even where a booking is subsequently refunded.
Where legally permitted and appropriately disclosed, Mayfair Motors may include directly attributable non-recoverable payment-processing costs when calculating cancellation charges.
Any separate Mayfair Motors administration charge will be disclosed or calculated under the applicable cancellation/fee policy and must be reasonable and lawful.
A final cancellation invoice or breakdown may identify the applicable components.
Mayfair Motors will not impose charges prohibited by applicable consumer law.
15. PAYMENTS AND PAYOUTS
Payments may be processed through third-party payment providers including Stripe.
Users agree to applicable payment-provider terms.
Guests authorise payment of amounts clearly disclosed and legitimately arising from their booking.
Hosts authorise Mayfair Motors to deduct from payouts amounts properly due under these Terms, including:
- Platform commission;
- agreed service fees;
- refunds;
- booking adjustments;
- claims;
- cancellation liabilities;
- chargebacks attributable to the Host where contractually and legally recoverable;
- other authorised deductions.
Mayfair Motors may temporarily delay payouts where reasonably required for:
- fraud investigation;
- chargeback investigation;
- damage dispute;
- verification;
- suspected Terms violation;
- payment-provider requirements;
- legal/regulatory obligations.
16. OFF-PLATFORM CIRCUMVENTION AND DIRECT DEALING
Mayfair Motors invests resources in attracting, verifying and connecting Hosts and Guests and in providing booking, payment, safety and support infrastructure.
Users introduced to each other through Mayfair Motors must not deliberately circumvent the Platform in order to avoid Mayfair Motors' booking process, fees, verification, payment controls or applicable protections.
Prohibited conduct includes:
- asking a Guest to cancel and pay the Host privately;
- asking a Host to cancel and accept payment privately;
- directing a Mayfair Motors user to another payment method to avoid Platform charges;
- deliberately exchanging contact/payment information for the purpose of moving a Mayfair Motors-generated transaction off-platform;
- redirecting a Mayfair Motors-generated customer to another rental company, booking website or account to avoid the Platform;
- creating false enquiries to obtain user information;
- encouraging another user to misrepresent why a booking was cancelled;
- any coordinated attempt to deprive Mayfair Motors of fees properly arising from a Platform-generated transaction.
DELIBERATE OFF-PLATFORM CIRCUMVENTION IS A SERIOUS VIOLATION.
Where Mayfair Motors obtains reasonable evidence of deliberate circumvention, either or both accounts may be immediately suspended or permanently removed.
A three-strike process is not required for deliberate circumvention.
This rule applies equally to Hosts and Guests.
Mayfair Motors may consider communications, booking patterns, payment evidence and other relevant information when investigating suspected circumvention.
This section is not intended to capture genuine relationships that demonstrably existed independently of Mayfair Motors before the parties connected through the Platform.
17. FINES, PCNs, TOLLS AND ROAD CHARGES
Guests are responsible for applicable charges attributable to their use during the booking.
These may include:
- parking charges;
- penalty charge notices;
- congestion charges;
- tolls;
- road-user charges;
- legally transferable traffic liabilities.
Hosts must provide reasonable evidence linking a charge to the booking.
A Host may charge a reasonable administration fee where that fee was properly disclosed.
Mayfair Motors may lawfully provide relevant booking/driver information where necessary for processing or transferring liability.
18. DAMAGE AND CLAIMS
18.1 Hosts must provide evidence of alleged damage.
18.2 Guests may provide evidence disputing a claim.
18.3 Mayfair Motors may facilitate evidence collection and deposit administration.
18.4 Mayfair Motors may request:
- timestamped videos;
- photographs;
- repair estimates;
- invoices;
- engineer reports;
- insurer reports;
- telematics;
- police references;
- communications;
- other relevant evidence.
18.5 Mayfair Motors does not guarantee that any particular claim will succeed.
18.6 Where appropriate, claims may be referred to the relevant insurer.
18.7 Mayfair Motors may assist either party in communicating with insurers or relevant authorities.
18.8 Assistance does not make Mayfair Motors responsible for the underlying accident, damage, insurance decision or conduct of another user.
18.9 Where a Guest causes legitimate damage to a Host's asset, Mayfair Motors may provide reasonable administrative assistance to the Host.
18.10 Where a Guest is presented with an unsupported or fabricated damage claim, Mayfair Motors may similarly assist the Guest and investigate the Host.
The Platform is intended to protect both sides fairly.
19. CHARGEBACKS AND PAYMENT DISPUTES
Nothing in these Terms removes a user's lawful right to challenge an unauthorised or incorrectly processed payment.
Users should nevertheless contact Mayfair Motors promptly where there is a genuine booking/payment problem so that we have an opportunity to investigate.
Users must not knowingly:
- make a false chargeback;
- falsely claim they did not authorise a booking;
- falsely claim a vehicle was not supplied;
- manipulate evidence to obtain money;
- use the chargeback process as leverage to avoid a legitimate booking liability;
- repeatedly initiate abusive or fraudulent disputes.
Where a dispute is raised, Mayfair Motors may provide relevant evidence to Stripe, another payment provider, acquiring bank or card issuer.
Evidence may include:
- booking acceptance;
- applicable Terms;
- identity verification;
- IP/device information where lawfully held;
- communications;
- payment records;
- check-in/check-out videos;
- mileage/fuel records;
- delivery/collection evidence;
- Host evidence;
- Guest evidence;
- other relevant records.
Mayfair Motors may suspend an account while suspected payment abuse is investigated.
A chargeback alone does not establish wrongdoing.
However, confirmed fraudulent or repeated abusive chargeback activity may result in permanent removal.
Where legally and contractually permitted, costs attributable to a user's breach may be recovered from that user.
Mayfair Motors may cooperate with payment providers and competent authorities regarding suspected payment fraud.
20. STRIKE POLICY
Mayfair Motors may operate a strike system.
The purpose is to protect reliable Hosts and Guests and maintain marketplace standards.
HOST STRIKES MAY BE ISSUED FOR:
- avoidable cancellation;
- inaccurate availability;
- unreasonable failure to respond to an active booking;
- failure to follow required handover/return procedure;
- materially inaccurate listing information;
- repeated service failures.
GUEST STRIKES MAY BE ISSUED FOR:
- unreasonable lateness;
- failure to follow check-in/check-out procedure;
- repeated no-shows;
- repeated breach of booking rules;
- unauthorised driver;
- unreasonable failure to cooperate with legitimate incident investigations.
Repeated strikes may result in:
- warnings;
- reduced Platform functionality;
- listing restrictions;
- temporary suspension;
- permanent removal.
Mayfair Motors may consider seriousness, frequency, evidence and previous conduct.
Nothing requires Mayfair Motors to issue a warning or three strikes before acting in relation to a serious violation.
21. IMMEDIATE SUSPENSION OR PERMANENT REMOVAL
Serious violations may result in immediate action without prior strikes.
Examples include:
- deliberate identity fraud;
- forged insurance;
- deliberate document falsification;
- knowingly facilitating uninsured driving;
- stolen vehicles;
- stolen payment methods;
- payment fraud;
- theft or attempted theft;
- serious threats or violence;
- serious deliberate vehicle abuse;
- deliberate odometer manipulation;
- serious tracking-device interference;
- deliberate off-platform circumvention;
- repeated attempts to evade a previous ban;
- serious criminal activity;
- conduct creating a serious safety risk.
Mayfair Motors may preserve records and cooperate with appropriate third parties or authorities where lawful.
22. PROHIBITED CONDUCT
Users must not:
- provide false information;
- harass, threaten or abuse others;
- discriminate unlawfully;
- commit fraud;
- facilitate unlawful activity;
- manipulate reviews;
- fabricate evidence;
- interfere with Platform security;
- scrape or reverse-engineer the Platform without permission;
- misuse another user's personal information;
- engage in money laundering or sanctions evasion;
- infringe intellectual property rights;
- use Mayfair Motors branding without authorisation;
- deliberately damage the reputation of another user through knowingly false factual allegations.
Nothing in these Terms prevents a user from making an honest review, genuine complaint, contacting a regulator, obtaining legal advice, contacting law enforcement, communicating with an insurer/payment provider, or otherwise exercising a lawful right.
24. PLATFORM CHARGES AND ADMINISTRATIVE FEES
Different Hosts, vehicles and bookings may have different charges.
Applicable amounts must be displayed or otherwise properly disclosed before they become binding where required.
Possible charges include:
- cancellation charges;
- late-return charges;
- excess mileage;
- fuel/recharging;
- cleaning;
- smoking/vaping remediation;
- lost keys;
- recovery;
- PCN administration;
- damage;
- insurance excess;
- delivery/collection;
- other vehicle-specific charges.
Mayfair Motors may also charge Platform/service/administrative fees where disclosed.
Charges must be applied subject to applicable law.
25. FRAUD AND COOPERATION WITH AUTHORITIES
Mayfair Motors maintains a zero-tolerance approach to deliberate fraud.
Where we reasonably suspect fraud or criminal conduct, we may:
- preserve records;
- restrict accounts;
- suspend payouts;
- cancel affected bookings where appropriate;
- request additional verification;
- communicate with insurers;
- communicate with payment processors;
- respond to lawful information requests;
- cooperate with police, regulators, courts or other competent authorities where legally permitted or required.
Personal information will only be disclosed in accordance with applicable data-protection law and the Privacy Policy.
26. INTELLECTUAL PROPERTY
The Platform, including its:
- software;
- branding;
- Mayfair Motors name;
- logos;
- design;
- graphics;
- written content;
- databases;
- underlying technology,
is owned by or licensed to Mayfair Motors and protected by applicable intellectual-property law.
Users retain ownership of content they upload but grant Mayfair Motors a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, distribute and use such content as reasonably required to operate, promote, secure and improve the Platform.
Users confirm that they possess appropriate rights to content they upload.
27. PLATFORM AVAILABILITY
Mayfair Motors aims to provide a reliable service but does not guarantee uninterrupted availability.
The Platform may occasionally be unavailable because of:
- maintenance;
- upgrades;
- payment-provider outages;
- third-party failures;
- cybersecurity incidents;
- circumstances outside reasonable control.
Mayfair Motors may change, suspend or discontinue features where reasonably necessary.
28. LIMITATION OF MAYFAIR MOTORS' LIABILITY
Mayfair Motors is an intermediary marketplace and payment facilitator rather than the owner or operator of Host vehicles.
To the maximum extent permitted by applicable law, Mayfair Motors is not responsible for losses caused solely by:
- the independent acts or omissions of a Host or Guest;
- a Host vehicle's condition where Mayfair Motors neither caused nor was legally responsible for that condition;
- a user's driving;
- accidents caused by users or third parties;
- theft caused by users or third parties;
- fines attributable to a user;
- a user's breach of law;
- insurance coverage decisions made by insurers;
- false information supplied by another user;
- unauthorised off-platform arrangements;
- circumstances outside Mayfair Motors' reasonable control.
Mayfair Motors does not guarantee Hosts any minimum bookings, income or utilisation.
Mayfair Motors does not guarantee Guests any particular vehicle beyond confirmed booking obligations and applicable rights.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY WHERE EXCLUSION OR LIMITATION IS PROHIBITED BY LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.
Where Mayfair Motors itself provides a service to a consumer, applicable statutory obligations remain unaffected.
29. USER RESPONSIBILITY AND INDEMNITY
To the extent permitted by law, business users agree to indemnify Mayfair Motors against losses, liabilities, claims and reasonable costs resulting from:
- their breach of these Terms;
- unlawful conduct;
- fraudulent conduct;
- false documentation;
- infringement of third-party rights;
- damage caused by their conduct;
- a rental agreement for which they are responsible;
- inaccurate information supplied by them.
For consumers, this provision applies only to the extent permitted by applicable law and does not remove statutory protections.
30. PLATFORM INVESTIGATIONS
Mayfair Motors may investigate suspected violations.
Users must reasonably cooperate with legitimate investigations concerning their booking.
We may temporarily:
- hold a payout;
- delay routine deposit release;
- restrict account functionality;
- remove a listing;
- suspend a booking;
where reasonably necessary and legally permitted while a serious matter is investigated.
Decisions may be based on the evidence reasonably available at the time.
Where appropriate, users may be asked to provide additional information.
31. SUSPENSION AND TERMINATION
Users may request account closure subject to outstanding:
- bookings;
- payments;
- claims;
- chargebacks;
- investigations;
- legally required record retention.
Mayfair Motors may restrict, suspend or terminate an account where reasonably justified by:
- breach of these Terms;
- fraud;
- safety concerns;
- verification failure;
- repeated cancellations;
- payment abuse;
- serious complaints supported by evidence;
- Platform circumvention;
- legal/regulatory obligations;
- payment-provider requirements.
Termination does not extinguish outstanding financial or legal obligations.
32. PRIVACY AND DATA SHARING
Personal information is processed according to the Mayfair Motors Privacy Policy and applicable data-protection law.
Information may be processed where necessary for:
- account administration;
- bookings;
- verification;
- fraud prevention;
- payment processing;
- insurance administration;
- claims;
- PCNs;
- dispute resolution;
- safety;
- legal compliance.
Information may be shared where lawfully appropriate with relevant:
- Hosts/Guests;
- payment processors;
- verification providers;
- insurers/brokers;
- professional advisers;
- fraud-prevention services;
- issuing authorities;
- courts;
- regulators;
- law-enforcement authorities.
Users should review the Privacy Policy for full information.
33. CHANGES TO THESE TERMS
Mayfair Motors may update these Terms to reflect:
- changes to law;
- new Platform features;
- changes to payment services;
- operational changes;
- safety requirements;
- business developments.
Material changes will be communicated where required.
Changes will not retrospectively remove rights already accrued under applicable law.
34. DISPUTES WITH MAYFAIR MOTORS
Users should first contact: info@mayfairmotors.co.uk
and provide:
- account information;
- booking reference;
- explanation of the issue;
- supporting evidence.
Mayfair Motors will review genuine complaints in good faith.
Nothing in this process prevents a consumer from exercising rights available under applicable law.
35. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have jurisdiction, subject to any mandatory rights allowing consumers resident elsewhere in the United Kingdom to bring proceedings in their local courts.
36. CONTACT
Mayfair Motors
Email: info@mayfairmotors.co.uk
Support: Monday to Friday, 9:00am to 6:00pm.
These Terms should be read together with:
- Privacy Policy
- Host Terms
- Guest Terms
- Hire Agreement
- Cancellation & Refund Policy
- Penalties & Charges Schedule
- Vehicle Check-In/Check-Out Policy
- Insurance Requirements
- Damage & Claims Policy
- Community Standards